Help and Advice
Booking
We have availability for tests at our testing centre from Monday to Sunday, 9.00am – 6.00pm, and a courier collection service for test kits being carried out over the weekend at home. Should you require a test outside of testing centre hours, please call the testing centre on 0203 879 0019 to discuss.
In person appointments or home visits are available during our opening hours of Mon-Fri 7.30am to 6pm and weekends from 9am to 6pm. Test kits with courier collection are available 9am to 6pm 7 days a week.
Should you require a test outside of our clinic hours, please call our 24-hour phone line on 0203 879 0019 or chat using the Intercom bubble in the bottom right of the screen.
Arrival & Quarantine
Results
Your results will be sent through to you directly from us as soon as we hear back from the laboratory. We will also generate a certificate depending on the purpose of your test e.g. fit to fly or test to release.
Following a positive test result you will need to self-isolate for 10 days, starting from the onset of your symptoms or, if asymptomatic, from the day your first positive test was taken.
Your results will include your full name, date of birth, ID card number (if supplied to us), your result, and the date and time of your swab. Our results report also state the applicable ISO accreditation (ISO15189) and UKAS status (Sloane Street Testing / The Sloane Street Surgery a UKAS-accredited testing facility, which is a requirement for many destinations). We advise you to check the requirements of your destination country should your test be required for travel, and we can make amendments to the certification of your results as required.
Home Testing
To ensure we meet government guidelines whilst providing the most efficient service, tests have varied transport requirements. Day 2 will require a courier return, as it is prohibited to visit surgeries or test centres under law. Your day 5 can either be returned via courier or you can drop it off at the surgery. Your day 8 test can be posted back to the surgery using the included royal mail special delivery label, or dropped off with us – whatever you prefer.
You do not need to visit our clinics to take a PCR Test. You may wish to come in to be tested or guided by one of our trained professionals, but many prefer to take their tests within the comfort of their own homes. Tests are usually sent out by the royal mail, and picked up by our couriers. Alternatively we can send out one of our professional testers to your household to ensure the greatest accuracy and ease.
If you make a mistake with any of your tests, speak to us and we may be able to remedy the situation. You may need to reorder with us if you have made an error with your swab – again, speak to us to see how we can get a new swab to you as quickly as possible. To avoid this, please read your instruction booklet carefully before starting the testing process, and watch our explanatory video.
To ensure we meet government guidelines whilst providing the most efficient service, tests have varied transport requirements. Day 2 will require a courier return, as it is prohibited to visit surgeries or test centres under law. Your day 5 can either be returned via courier or you can drop it off at the surgery. Your day 8 test can be posted back to the surgery using the included royal mail special delivery label, or dropped off with us – whatever you prefer. Our courier collects within the following postcodes: SW 1, 3, 5, 7, 10; W 1, 2, 8, 11; SW11 4__
You do not need to visit our clinics to take a PCR Test. You may wish to come in to be tested or guided by one of our trained professionals, but many prefer to take their tests within the comfort of their own homes. Tests are usually sent out by the royal mail, and picked up by our couriers. Alternatively we can send out one of our professional testers to your household to ensure the greatest accuracy and ease.
If you make a mistake with any of your tests, speak to us and we may be able to remedy the situation. You may need to reorder with us if you have made an error with your swab – again, speak to us to see how we can get a new swab to you as quickly as possible. To avoid this, please read your instruction booklet carefully before starting the testing process, and watch our explanatory video.
Testing Validity & Accuracy
We use a selection of labs that are all government accredited. Our testing centre is UKAS accredited.
The laboratory we use provides a specificity of 99.995% and a sensitivity of 100%. The CE-marked PCR test kit we employ is approved by MHRA and is used by Public Health England and the NHS.