Help and Advice

Booking

You can order tests online whenever you like. Tests are processed between 7am-7pm Monday to Friday and 9am-5pm on Saturdays.

Please read our full cancellation policy for more information here.

Results

Your results will be sent through to you directly from us as soon as we hear back from the laboratory. 

The speed of return of tests varies according to your needs. All of our tests use laboratories that can fast results, but this does depend on demand. If you need your results quickly, please let us know and we will do our best to accommodate you.

Home Testing

In the box that you are sent as part of your order you will also receive a pre-paid postage slip and a bag to send your sample in.